Official Government Website

Service Member and Family Support Specialists

Service Member and Family Support Specialists are located throughout Idaho, to serve the needs of Service Members and their Families by providing Six Essential Services. Whether PRE-, DURING- or POST- deployment, they offer information and referral service to all Service Members and their Families, regardless of branch of service or duty status.

Eight essential services are provided by a team of  Support Specialists in 7 regions across the state which include the following:

Download Idaho National Guard Family Programs Client Rights and Privacy SOP

Legal Resource & Referral

  • Assistance with Power of Attorney/Wills
  • Information and assistance with Service Members Civil Relief Act
  • Assistance with referral for ESGR

Financial Counseling, Education & Readiness

  • Debt Reduction, Credit Creation & Credit Repair
  • Financial Education & Training Briefings
  • Military Benefits & Retirement Planning
  • Security Clearances & Litigation
  • FREE In-Person & Virtual Financial Counseling Service

Tricare Resource & Referral

  • Provide general information on insurance benefits
  • Assist with Tricare Medical and Dental applications
  • Assist with finding local participating providers
  • Assist with challenging claim denials

ID Cards and DEERS

  • Provide information on DEERS Rapid Centers
  • Assist with obtaining and ID Card

Crisis Intervention & Referral

  • Provide assistance with the following
  • Domestic Abuse
  • Child Abuse/Neglect
  • Danger to Self and/or Others
  • Abuse/Neglect of a Vulnerable Adult

Community Information & Outreach

  • Provide a list of local community resources including, but not limited to the following:
  • Child care resources and referral
  • Referral to a local financial resources
  • Help finding a local Family Readiness Group to assist with Family Readiness

EFAC (Emergency Family Assistance Center)

  • Provide information, referral, and follow-up to service members and their families during an emergency event (i.e. natural and/or man-made disaster situations), provide comfort and support in regaining normal functions of individuals to lessen the impact of the event.

EFMP (Exceptional Family Member Program)

  • Connect with ARNG EFMP Program.
  • Assist with EFMP Application.



Statement of Understanding (SOU)

Statement of Authorization (SOA)

Release of Information (ROI)

Contact Your Local Service Member & Family Support Specialist

S&FRS Supervisor, Katharine McCloud | (208) 272-4330

Boise S&FRS, Diann Scheetz | (208) 272-4355

Caldwell S&FRS, Glenn Fuchs | (208) 272-7311

Lewiston S&FRS, Keesha West | (208) 272-7432

Post Falls S&FRS, Cassandra Rzepa | (208) 272-7532

Idaho Falls S&FRS, Beverly McLendon | (208) 272-7774

Pocatello S&FRS, Hiedi Young | (208) 272-7188

Twin Falls S&FRS, Sonya Nowland | (208) 272-7029

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