Official Government Website

Service Member and Family Support Specialists


Family_Assistance_logo
Service Member and Family Support Specialists are located throughout Idaho, to serve the needs of Service Members and their Families by providing Six Essential Services. Whether PRE-, DURING- or POST- deployment, they offer information and referral service to all Service Members and their Families, regardless of branch of service or duty status.

Eight essential services are provided by a team of  Support Specialists in 7 regions across the state which include the following:


Download Idaho National Guard Family Programs Client Rights and Privacy SOP


Legal Resource & Referral

  • Assistance with Power of Attorney/Wills
  • Information and assistance with Service Members Civil Relief Act
  • Assistance with referral for ESGR

Financial Counseling, Education & Readiness

  • Debt Reduction, Credit Creation & Credit Repair
  • Financial Education & Training Briefings
  • Military Benefits & Retirement Planning
  • Security Clearances & Litigation
  • FREE In-Person & Virtual Financial Counseling Service

Tricare Resource & Referral

  • Provide general information on insurance benefits
  • Assist with Tricare Medical and Dental applications
  • Assist with finding local participating providers
  • Assist with challenging claim denials

ID Cards and DEERS

  • Provide information on DEERS Rapid Centers
  • Assist with obtaining and ID Card

Crisis Intervention & Referral

  • Provide assistance with the following
  • Domestic Abuse
  • Child Abuse/Neglect
  • Danger to Self and/or Others
  • Abuse/Neglect of a Vulnerable Adult

Community Information & Outreach

  • Provide a list of local community resources including, but not limited to the following:
  • Child care resources and referral
  • Referral to a local financial resources
  • Help finding a local Family Readiness Group to assist with Family Readiness

EFAC (Emergency Family Assistance Center)

  • Provide information, referral, and follow-up to service members and their families during an emergency event (i.e. natural and/or man-made disaster situations), provide comfort and support in regaining normal functions of individuals to lessen the impact of the event.

EFMP (Exceptional Family Member Program)

  • Connect with ARNG EFMP Program.
  • Assist with EFMP Application.

FAC-Locations


FORMS

Statement of Understanding (SOU)

Statement of Authorization (SOA)

Release of Information (ROI)

Contact Your Local Service Member & Family Support Specialist

S&FRS Supervisor, Katharine McCloud
katharine.a.mccloud.nfg@mail.mil | (208) 272-4330

Boise S&FRS, Diann Scheetz
 diann.l.scheetz.nfg@mail.mil | (208) 272-4355

Caldwell S&FRS, Glenn Fuchs
glen.w.fuchs2.nfg@mail.mil | (208) 272-7311

Lewiston S&FRS, Keesha West
keesha.l.west.nfg@mail.mil | (208) 272-7432

Post Falls S&FRS, Cassandra Rzepa
cassandra.k.rzepa.nfg@mail.mil | (208) 272-7532

Idaho Falls S&FRS, Beverly McLendon
beverly.l.mclendon.nfg@mail.mil | (208) 272-7774

Pocatello S&FRS, Hiedi Young
hiedi.b.young.nfg@mail.mil | (208) 272-7188

Twin Falls S&FRS, Sonya Nowland
sonya.d.nowland.nfg@mail.mil | (208) 272-7029


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